Terms of service.

Effective Date: August 4, 2025

By accessing or using our website and storytelling services, you agree to be bound by the following Terms of Service.

1. Overview

Humanthread offers long-term storytelling and content creation services for purpose-led businesses and individuals. Our core offer is The Thread - a hosted web app updated quarterly with photography, narrative, and brand highlights that evolve over time.

Each subscription includes up to four on-location visits per year, designed to document your team, space, products, and unfolding story. In addition to photography, we support your narrative with:

  • AI-enhanced copywriting and captioning

  • Client feedback forms to inform story direction

  • Optional podcast-style interviews for deeper storytelling

The Thread becomes a living archive of your brand’s journey - authentic, visual, and human.

2. Acceptance of Terms

By purchasing a service, booking a session, subscribing to our plans, or browsing this site, you agree to comply with and be legally bound by these Terms. If you do not agree with these terms, you may not use our services.

3. Services & Deliverables

We offer:

  • Quarterly visits for photography and story capture (typically one per season)

  • The Thread: A hosted page/app updated four times per year

  • AI-enhanced content creation (e.g. text, captions, formatting)

  • Client feedback forms and questionnaires

  • Optional audio features or interviews in podcast format

  • Tailored storytelling aligned with your brand values and audience

All service details are confirmed during onboarding and may be adapted to fit your goals.

4. Bookings & Cancellations

For scheduled visits:

  • Visits are arranged in advance and require mutual confirmation of date and location.

  • Cancellations made more than 7 days before a visit are eligible for rescheduling at no cost.

  • Cancellations within 7 days may result in the visit being forfeited.

  • Same-day cancellations or no-shows are non-refundable.

5. Content Ownership & Usage

You retain ownership of your original stories, likeness, and brand assets.

Humanthread retains the right to use select visuals and story excerpts for our portfolio, promotional materials, and social media unless otherwise agreed in writing. If you require full exclusivity or an NDA, this must be discussed before work begins.

6. Service Availability

Your Thread (hosted story page) will be made available through our selected hosting platform. While we aim for 99.9% uptime and reliable access, occasional maintenance, updates, or service interruptions may occur. We will do our best to notify you in advance of any significant disruptions.

Humanthread is not liable for third-party outages, hosting errors, or internet-related downtime beyond our control.

7. AI-Enhanced & Audio Content

We may use artificial intelligence tools to assist with text generation, formatting, caption writing, and story development. You remain responsible for reviewing and approving all published content.

Podcast-style interviews or audio content are optional and may require additional recording time or equipment. Licensing and publishing rights for audio will be discussed with you on a case-by-case basis.

8. Payments & Pricing

All prices are listed in GBP (£) and may be subject to VAT. Payments are accepted via:

  • Revolut

  • Squarespace Payments

  • Bank Transfer

  • Approved Invoicing (subject to agreement)

Failure to pay within agreed terms may result in delayed delivery of content, cancellation of services, or additional charges.

9. Privacy Policy

We respect your privacy. Any personal or brand information shared with us will be handled with care and confidentiality. Please see our Privacy Policy for full details.

10. Limitation of Liability

While we are committed to excellence and reliability, Humanthread is not liable for:

  • Loss of business or revenue due to missed publication dates

  • Client dissatisfaction with subjective elements such as artistic style

  • Technical issues beyond our control (e.g., hosting interruptions, software errors)

  • Errors introduced by third-party AI tools used in content creation

Our total liability is limited to the amount paid for services.

11. Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be handled under Scottish jurisdiction.

12. Changes to Terms

We may update these Terms from time to time. Significant changes will be announced on our website. Continued use of our services after any updates indicates your acceptance of the revised terms.

13. Contact

For questions or concerns about these Terms, please contact:

Humanthread Ltd
Email: studio@humanthread.co
Website: www.humanthread.co